Wednesday, December 17, 2008
Regard Complaints As Gifts, Says Sidek
December 17, 2008 23:19 PM
Regard Complaints As Gifts, Says Sidek
KUALA LUMPUR, Dec 17 (Bernama) -- All parties, especially civil servants should regard complaints as gifts that can help them improve delivery, said Chief Secretary to the Government Tan Sri Mohd Sidek Hassan.
He said in advanced countries, various quarters like five-star hotels take delight in receiving complaints and in fact give incentives for people to make complaints because this helps them to give the finest service possible.
"Complaints means there is room for improvement, otherwise we will be lulled into thinking we are doing very well," he told reporters after launching the National Consumer Complaints Centre's annual report for last year, here Wednesday.
He said getting civil servants to have such a mindset was big challenge but needed to be pursued in the interest of the people.
The centre's chief executive officer, Muhammad Sha'ani Abdullah, who tabled the report, said among the issues raised related to housing developers were poor quality of work, delayed delivery, abandoned project and being bad paymasters.
-- BERNAMA
