Thursday December 18, 2008

Developers top consumer complaints list

KUALA LUMPUR: The National Consumer Complaints Centre (NCCC) received 24,873 complaints last year, a 33% increase over 2006.

Topping the list were housing developers, direct sales, private higher education, management corporations and telecommunications, in that order.

This was revealed in the NCCC annual report 2007, which Chief Secretary to the Government Tan Sri Mohd Sidek Hassan launched yesterday.

Fomca secretary-general and NCC chief executive Muhammad Sha’ani Abdullah said consumer complaints against housing developers included grouses on poor workmanship, late delivery, abandoned housing projects, booking fees and misleading advertisements.

In his speech, Sidek said the increase in the number of complaints with NCCC showed that more consumers were now aware of their rights.

NCCC, which was corporatised as a non-profit organisation on Sept 17, aims to provide consumers an avenue to voice their grouses on goods or traders.

On Pemudah, the special task force to facilitate business, Sidek said it had managed to improve competitiveness and ensure 97% of payments from the Government was paid out within 14 days.

# posted by share n care @ 6:26 AM